Facilities & Services

Airport Info

Welcome to the Kruger Mpumalanga International Airport located in Mbombela (Nelspruit) which is the gateway to the world’s most iconic game reserve, the Kruger National Park, its third largest canyon the Blyde River Canyon, ancient caves and many scenic & heritage attractions in close proximity.

Since commencing business operations in October 2002, KMI Airport has opened up the skies over Mbombela (Nelspruit) for over 3 Million passengers, affording new opportunities to the tourism and business industries of the province.

The terminal building, constructed as an African theme all under thatch has a total floor space of 7350 square meters, making this the largest thatch constructed Airport in the world, a true aviation masterpiece to be seen. The unique aesthetics and decor of the building blend in with the surrounding bushveld, which has become a favourite landmark among passengers visiting the beautiful province of Mpumalanga, South Africa.

Facilities & Services

KMI Airport is defined by our exceptional people, who have a passion for travel, a willingness to go the extra mile, and pride in operating our airport to the highest possible standards. Services and facilities at KMI Airport allow us to make your experience with us both pleasant and convenient. This section will outline our various services & facilities available at KMI Airport.

We offer luggage storage & baggage wrapping at a fee, visitor information and assistance amongst many other services are all created to take the hassle out of travel. For our international travelers we have foreign exchange facilities available within the Airport. If you’re looking for a place to recharge or grab something to eat before your flight, we have plenty on offer for you. Ample space, plug points and an executive lounge with shower facilities are all within convenient reach within our concourse. Complimentary WI-FI vouchers are available at our information desk for your convenience.

If you would like to get up close and personal with the various aircraft and enjoy the breathtaking views of the Lowveld, you may enjoy a front row seat at one of our restaurants overlooking the airfield. The Fever Tree Bar with its variety of locally brewed craft beer & cocktails comes highly recommended, not to mention the exclusive Motherland Coffee range on offer. You will also enjoy a unique shopping experience with a variety of souvenirs, arts and crafts available in our retail outlets.

Should you require any further assistance you are welcome to contact our information desk situated at the main entrance of our terminal building. From the entire team at KMI Airport we welcome you to the Kruger Lowveld Region of Mpumalanga, your gateway to Africa.

Customer Services:

Airport Information Desk
Tel: +27 (0) 13 753 7500
Fax: +27 (0) 13 753 7555
E-mail: info@kmiairport.co.za

WI-FI & Internet Facilities

We know that staying connected is important to you. Complimentary Wi-Fi is accessible to all passengers throughout our terminal building. Upon arrival at KMI Airport please register for wireless internet service at our friendly information desk situated at main entrance of terminal. Should you require to utilize a desktop terminal, you are welcome to use the Internet Desk Facility located directly next to Customer Services.

Customer Services:
Airport Information Desk
Tel: +27 (0) 13 753 7500
Fax: +27 (0) 13 753 7555
E-mail: info@kmiairport.co.za

Imali Express Bureau De Change

Imali Express is a Bureau de Change at KMI Airport which provides various foreign currency services to the travel & leisure industry, including a delivery option service.

Imali Express understands that superior service is the rarest of all currencies. Being independent enables us to pursue and locate the best available rates for our clients, and are more than competitive with all major currencies. Our carefully selected personnel have extensive training and expertise in foreign exchange. Imali Express is a South African Reserve Bank Approved Dealer that can supply Forex, when you need it, where you need it, fast.

Ground Floor, Main Terminal Building, Kruger Mpumalanga International Airport

Tel: +27 (0) 13 751 3089

www.imaliexpress.co.za

ATM’s

Need some cash for your journey? For your convenience we have Automatic Teller Machines (ATMs) which are located on the ground level throughout the terminal. These ATMs accept VISA, MasterCard, Amex, & Diners Club cards. For further assistance kindly contact our friendly team at Airport Information desk.

These ATMs accept VISA, MasterCard, Amex, & Diners Club cards. For further assistance kindly contact our friendly team at Airport Information desk.

Lost and Found

If you have left anything behind at the airport or on your flight, kindly contact the airline concerned to assist you with tracking down your item/s.

If anything has been handed in to us, you may collect it from the Baggage office in the Arrivals hall, near the exit door.

Customer Services:
Airport Information Desk
Tel: +27 (0) 13 753 7500
Fax: +27 (0) 13 753 7555
E-mail: info@kmiairport.co.za

Universal Accessibility

This airport has been designed with you in mind and all our facilities are wheelchair friendly.

When travelling on a flight with any airline (commercial or charter), be sure to advise them of your specific requirements before arriving at the airport. It’s very important to ensure you don’t arrive late for your flight and allow yourself plenty of time to check-in and get the necessary assistance from the Airline staff, before your flight closes for departure. We would like to have enough time to make sure we looked after your needs in the best possible way.

Travelling with Children

At the Airport
We have baby changing stations available which are located on the first floor. Our lifts are pram friendly and we have large open spaces to accommodate crowds or energetic children, our recommendation is the Airport Lapa area situated next to the Fever Tree. The Wimpy restaurant located on the first floor offers great viewing opportunities and will keep your children entertained while they view the aeroplanes taking off and landing. By the way, they serve the best milkshakes in South Africa.

Children on board flights:
Every airline has different policies and procedures regarding the safe transportation of infants and children. It’s best to contact them directly to ensure you follow the correct guidelines’ listed by each of them. Most airlines will allow you to travel with a pram, and/or car seat for children, and/or additional luggage, and will try pre-seat you together as a family. However, every airline has their own policy, so be sure to chat to them before booking your flight. As a general rule, it’s best to arrive early for your flight to ensure you have enough time to check-in and get through the necessary security check points, with your children before your flight departs.

Travelling with Pets

If you are considering travelling with your pet, we can accommodate you. Our team of airport staff will take extra good care of your pet. Certain restrictions may apply and it’s best to contact your charter or commercial airline beforehand to ensure you comply with their strict transportation requirements. Whilst your pet is in our care, you can be assured of our best attention and love.

Shopping Facilities

One of the best reasons to shop at KMI Airport is purchasing world-class items at our various stores that will supply an array of exclusive products to suit every taste. The unique aesthetics and decor of the airport building blend in with the surrounding bushveld, where you will enjoy a unique shopping experience unlike any other. With a variety of souvenirs, arts and crafts available in our retail outlets you will be spoiled with choice. Take along the taste of South Africa with some Amarula Cream, a selection of our world class wine or some locally produced Craft Beer as a gift for loved ones overseas. With all this on offer, combined with the sights and sounds of Big 5 country beckoning at our doorstep, there is no better place to round off your journey to South Africa than with us.

Baggage Wrapping, Porter and Trolley services

Baggage Wrapping Service

Passengers can have their luggage sealed in recyclable, transparent polythene to protect it from scratches, moisture or any form of tampering. The baggage wrapping is independently operated and is located next to the Airline check in desks.

Standard Bag R60 ZAR

Golf Bag – R80 ZAR

Porter Service

A Porter service is available at KMI Airport to assist passengers with their luggage. Our friendly team of Porters will ensure a warm welcome and are located at main entrance of terminal building.

Trolley Services

For your convenience our trolley service is available free of charge. This service ensures that high quality modern trolleys are available for those who require them. Trolleys are located at the entrance of the terminal building.

Airport Shower Facility

Shower facilities are available at KMI Airport and are located on the first floor of our terminal building. This facility is available exclusively for passengers making use of our VIP Lounge. For more information on VIP Lounge fees & services please contact our information desk.

Customer Services:

Airport Information Desk
Tel: +27 (0) 13 753 7500
Fax: +27 (0) 13 753 7555
E-mail: info@kmiairport.co.za

KMI Priority Service

VIP Services

Our dedicated channel gives priority security service at KMI Airport. For more information on this premium service please contact our Security Department for further assistance.

Important information:

As a premium service, customers making use of this service will be given priority at KMI Airport. There are exclusive packages available which includes Executive Lounge or Private Lounge options. All passengers flying out of KMI Airport are subject to the same security procedures and regulations. We therefore recommend that you allow enough time for the usual security and x-ray screening. Please remember that it is the passenger’s responsibility to ensure they arrive at the departure gate at the published boarding time as stated by the airline. KMI Airport is not responsible for any passengers who miss their flight because they did not allow enough time to go through the check-in and security process.